It’s an exciting time here at Systemware! We’ve just recently announced the release of Content Cloud 6.3, the newest version of our innovative content services platform. We have a number of exciting things in our latest release, and we’re excited to share them with you.

Overall, this new version of Content Cloud is all about three things: accessibility, efficiency, and security. The new capabilities include support for separate retention of individual segments within a large print run, dynamic data masking of content and metadata, and improved metadata handling for a drastically faster and more efficient Find Engine. Content Cloud 6.3 advances on the platform’s core mission: helping users find exactly the content they need and then access it exactly where and how they need it.

Event-Based Retention of Individual Sections within a Larger Report

Much of the content that organizations deal with daily is output from various enterprise systems: billing, inventory, customer statements, ERP systems, etc. These output streams typically come in large batch outputs that combine millions of individual statements, lists, bills, etc. in a single large file. Because these PDF files often contain the same repeated elements such as logos and fonts, organizations often encounter a large amount of wasted storage thanks to millions of copies of these same resources. Systemware Content Cloud addresses this issue by design, allowing users to store the original output file, but then segment the file, transform it into PDF, and add resource elements on demand. This greatly reduces storage space because only one copy of the shared resource elements must be stored.

While Systemware has long offered the ability to set retention around these reports, Content Cloud 6.3 now includes the ability to apply retention rules around specific sections within the report. This allows organizations to apply retention rules to an individual segment based upon an event, such as a customer leaving.  Based upon these retention rules, organizations can remove a segment associated with a specific customer without needing to delete the other segments within the original report. This helps organizations comply with new regulations such as the General Data Protection Regulation (GDPR) and the California Consumer Protection Act (CCPA), which require organizations to remove sensitive personal data within set time periods after the individual is no longer a customer.

Content Cloud still stores a single version of common resources like logos and fonts, ensuring organizations experience a significant reduction in storage costs compared to other platforms. If desired, organizations can re-assemble the rest of the original file without the deleted segment, providing maximum flexibility for the organization as well as data protection for the customer.

The new segment retention capabilities allow organizations to:

  • Set retention rules around an individual section, such as a single customer statement or branch inventory report within a larger report
  • Remove a section associated with a specific customer, branch, etc. without needing to delete the other sections within the original report
  • Store a single version of common resources like logos and fonts, offering a significant reduction in storage costs
  • Re-assemble the rest of the original file without a deleted segment

Dynamic Data Masking of Content and Metadata

As I mentioned earlier, Content Cloud 6.3 is all about helping organizations addres security and compliance needs. That’s why Systemware Content Cloud now offers support for dynamic masking of this sensitive content, allowing only approved users to view personal information such as social security numbers, credit card account numbers, etc. Content Cloud dynamically masks the content itself as well as the sensitive metadata that is output to user interfaces or other apps, providing consistent consumer privacy.

For authorized users who work in public areas, sensitive information in the user interface can be masked but be made visible upon rollover, ensuring content is protected from others who can view the screen. Data masking rules and policies can be set based upon user, group, or role, providing multiple levels of metadata access. For organizations wanting to retain data for business intelligence after a customer leaves, static data masking is available as well. Masked content is re-archived, and the original content is deleted, ensuring sensitive data is removed while anonymized data that is valuable for business intelligence can be retained.

Dynamic Data Masking in Content Cloud 6.3 provides:

  • Dynamically masking of sensitive customer data contained within customer content, allowing only approved users to view personal information such as credit card numbers or HIPPA-protected information
  • Dynamically masking of sensitive metadata that is output from Content Cloud to user interfaces or other content apps, delivering increased security
  • Data masking rules and policies that can be set based on user, group, or role, providing multiple levels of access

Find Engine Provides Faster Retrieval and Better Metadata Management

Of course, Content Cloud 6.3 is not just about compliance. As organizations deal with an increasing amount of content, Content Cloud users need to quickly locate specific sections of content—individual pages or even specific lines on a page. By using indexes, users can easily find exactly what they need—with multiple ways to index the same content. As our customers have found new ways to get value out of their content through indexing, the amount of stored metadata has grown as well. This gives rise to a problem of “big metadata,” an issue where the metadata becomes difficult to store and search through using a traditional relational database.

In Content Cloud 6.3, an enhancement to the Find Engine (the index processing technology powering Content Cloud’s retrieval capabilities) provides a dynamic improvement to the way metadata is processed and handled. The new update to Find Engine introduces distributed metadata processing using a MapReduce approach that drastically increases content retrieval speeds. Multiple nodes within Content Cloud distribute search requests, reducing search times and improving the customer experience.

As well, this enhancement also improves the way Content Cloud handles the metadata associated with archived content, providing compression and encryption of the metadata without adversely affecting the retrieval speed. This allows users to continue to index older content in a variety of useful ways, and then have blazing-fast retrieval of that content—all without worrying about storage costs or security concerns.

The updated Find Engine in Content Cloud 6.3 provides the ability to:

  • Quickly and accurately locate specific sections of content within large files such as high-volume outputs and transactional reports thanks to Systemware’s industry-leading indexing capabilities
  • Use a MapReduce approach to distributed metadata processing for drastically improved retrieval speeds
  • Search specific metadata such as account numbers across multiple documents and content repositories throughout the enterprise with business indexes
  • Improve metadata management, including storage size, encryption, and more, with speeds equal to or better than a relational database

These are just some of the incredible features available in Content Cloud 6.3. The new update is available to all current and new Content Cloud users. To learn more about the new release, reach out to us today.

See the full Press Release.