Imagine you are a leader in your company and during the pandemic crisis you have been given the task of suddenly moving everyone home and training them. You are now faced with an onslaught of questions: how to hire, how to manage IT problems, how to meet and still get projects efficiently out the door – all with transparency to your customers. Like many organizations that are navigating these rough waters, you turn to external teleconferencing platforms to collaborate with co-workers for digital team calls. Then one day, you learn there has been a security breach, and suddenly all of your personal data, your devices and internal hardware, as well as the corporation’s data, is now at risk.  Welcome to the age of the cybersecurity nightmare of COVID-19.

Cybercrimes and Remote Workers

In March 2020, with the onset of COVID-19, the landscape of the way we work and live changed, and it changed without warning. There was confusion, chaos, and panic to adjust the way we do business – a scramble to make the changes happen quickly so as not to compromise productivity. These things – confusion, chaos, and panic — all form the perfect storm for cybercriminals to come in and “work their magic” spreading malware, viruses, lifting data and stealing identities from individuals and companies. The FBI says its Internet Crime Complaint Center reported a 300% spike in cybercrimes since the pandemic began1. Many employees moved to home offices and turned to their personal devices, laptops, and tablets to conduct business. They used – and are currently using – unsecured Wi-Fi and home networks to facilitate business, unintentionally exposing end-users and companies to hackers and cybercriminals. Patiently waiting and watching, these criminals lurk and learn the ins-and-outs of networks. How is it “business as usual” when your systems are being targeted while projects must proceed? How does your business handle a pandemic and survive the “new normal” without negatively affecting customers and clients?

COVID Related Scams

With senses heightened and the fear factor on the rise, it is only logical that there is an influx of people frantically searching for information on the virus -– the symptoms, the causes, the cures, the testing, the remedies. Enter the cybercriminals. By attaching viruses to sites that provided useful research, and preying on companies with compromised systems, hackers see this as the perfect opportunity to take advantage of the panic. They install ransomware and malware to hijack organizational data and privacy, and work to destroy security measures that are in place to protect sensitive business information. The infiltration during the COVID pandemic has been astounding and extends beyond the current state to include attempts by global hackers to access data relating to critical vaccine research. Which would be a particularly “low blow” as it hits where we are most vulnerable — the humanitarian effort to find a solution to help end all this madness.

A twist on the negative impact

The only positive thing that may have come out of this surge in cybercrime is that it puts the spotlight on security and creates an increased state of awareness. Data privacy is not only listed as a top priority for organizations, it is a high expectation of modern consumers. But even before COVID, there was a concern. A 2019 Pew Research study found 62% of Americans believe it is not possible to go through daily life without companies collecting their data2. Maintaining proper data privacy protocols is not only a compliance issue, it is a moral best-practice for your organization and will go a long way with earning the trust of your customers. Perhaps, if nothing else, the pandemic will be a cause for change in the protection of personal information and the digital landscape as a whole — a silver lining to an otherwise unfortunate debacle.

Systemware offers viable solutions to guide you through this time, as well as in a post-pandemic world. Content Cloud’s capabilities to simplify data protection management includes several features to combat security risks, such as static and dynamic data masking, and securing content with data encryption and role-based permissions for access control. Read about these capabilities and more ways Systemware can help your organization securely manage information in your free download of Managing Data Protection for Content Compliance – Segmentation, Extraction, and Data Masking in Content Cloud.

Want to see our dynamic data masking capabilities in motion? Click here to check it out! For a free demo or more information about Content Cloud, visit us at, or contact us to speak directly with a content services expert at 866.533.1514. Want to connect on Social Media? Follow us on LinkedIn, Facebook, Instagram, YouTube, and Twitter to keep up with all the latest news and product offerings.

About Systemware
Systemware has been a pioneer in enterprise content management for nearly 40 years, helping organizations capture content from a variety of business systems, find it wherever it is stored, and deliver it in the context needed for each business line. Our content services platform, Content Cloud, helps organizations modernize their content management, connect with a range of repositories and systems, automate their processes, personalize their experience, and enable their content for business intelligence. Systemware is committed to ensuring organizations meet information governance requirements in a manner that optimizes cost and complexity while providing a tailored experience for users.


1 – COVID-19 News: FBI Report –

2 – Pew Research Study –