In a recent interview with AIIM President and CEO John Mancini, Systemware Vice President of Marketing Frankie Basso discussed the need for corporations to make information more available while at the same time becoming more operationally efficient.
The interview was conducted in advance of next week’s AIIM Conference 2014, of which Systemware is a Gold Sponsor. The question-and-answer session was published on Mancini’s blog, Digital Landfill. It reads:
What are the three most important business problems related to Information Chaos facing your customers?
As we discuss content management solutions with some of the biggest names in American business, we hear over and over again about the need to address four distinct challenges:
1. Create operational efficiencies. Corporations are looking to eliminate the multiple silos of content that remain all too common. They want to move away from multiple content repositories toward one comprehensive solution that stores and manages content from any platform to any platform, streamlining processes and reducing costs. And they need to make certain their solutions will able to address the growth of content volumes.
2. Reduce costs of mainframe operations. Many corporations are considering a blended platform deployment allowing them to optimize mainframe applications. By doing so, they will address the:
- Cost of DASD
- Cost of MIPs consumption
- Cost of latency related to retrieval of content.
3. Lower costs of disaster recovery. A large bank can spend in excess of a million dollars a year on disaster-recovery software it hopes never to use. That is a “luxury” to which fewer and fewer corporations want to devote precious resources. Compliance considerations dictate the need for effective disaster recovery, yet many corporations lack failover capabilities for content
4. Address content availability issues. Consumers are no longer satisfied to have a mere six months of basic account information available online. They not only want more and more information immediately available. They expect anywhere, anytime access. Corporations need to move content closer to consumers as well as to their own users and employees to improve internal processes and customer service.
What do you see as the three most important trends related to Information Chaos facing organizations over the next 18-24 months?
1. The proliferation of content will continue to be a significant challenge. Managing the volume, variety, and velocity of information and content will add to the chaos.
2. Consumerism is driving the adoption of technologies and tools outside of the control of IT. This only creates more chaos as content is created, consumed, and stored in multiple systems across the enterprise.
3. The role of IT continues to evolve. IT is quickly losing the battle for control and influence within the enterprise today. They need to transform their role from one of a gatekeeper to a trusted service provider.
What will be different in our industry two years from now?
A true mobile strategy that leads to capabilities will be table-stakes in two years. Social/collaborative work environment will increasingly predominant requiring technologies and tools to support this way of work. Increasing volumes of enterprise content will be stored in both private and public cloud infrastructure.
What are the three most important things attendees should know about your company?
No one offers better, more scalable solutions for high-volume capture, indexing, management, storage, and presentation of enterprise information. That’s why many of the biggest corporations depend on us every day to help them manage volume, variety, and velocity of information and content.
We build what we sell. All Systemware products and components are designed and developed by our employees in the United States. And since all products are developed by Systemware, they are designed to integrate seamlessly and work together. So there’s no crossing your fingers and hoping it works. Another benefit of developing all our products is that they are much easier to support.
Our customer-centric approach. Since Systemware is privately held, its leadership is able to make decisions based on the best interests of our customers. We are able to be more quickly adjust to changes in customer requirements and the marketplace. Systemware treats its customers as partners and is committed to addressing customer needs quickly and completely. When a customer calls into our help desk, his or her call is answered by a person, not a machine. Our support staffers have been with Systemware for an average of eight years. That kind of longevity allows our support staff to develop successful working relationships with customers.