Beyond automation to digitalization

Digitization of manual and paper-intensive processes has long been shown to increase efficiency. Therefore, “Digitalization” goes beyond process automation to engage with people to address particular needs. In this report, sponsored by Systemware, AIIM takes a deep look at how businesses are executing processes nimbly and on demand through the use of Robotic Process Automation, Multi-channel intelligent capture, and high-volume process automation using a combination of best practices, process improvement, and technology.

• Identifying business improvement opportunities (e.g. customer responsiveness/experience, case management, governance, etc.)
• Benefits to be gained by addressing these opportunities (e.g. customer acquisition/retention, cost reductions, timeto-delivery, etc.)
• Risks/costs of not addressing these opportunities
• Recommended approaches and technologies