Beyond automation to digitalization
Digitization of manual and paper-intensive processes has long been shown to increase efficiency. “Digitalization” goes beyond process automation to engage with people to address particular needs. In this report, sponsored by Systemware, AIIM takes a deep look at how businesses are executing processes nimbly and on demand through the use of Robotic Process Automation, Multi-channel intelligent capture, and high-volume process automation using a combination of best practices, process improvement, and technology.
- Identifying business improvement opportunities (e.g. customer responsiveness/experience, case management, governance, etc.)
- Benefits to be gained by addressing these opportunities (e.g. customer acquisition/retention, cost reductions, timeto-delivery, etc.)
- Risks/costs of not addressing these opportunities
- Recommended approaches and technologies