By John Mancini, AIIM Chief Evangelist
Organizations have long struggled with the magic “triad” of people, processes and technology. This struggle has remained constant through multiple generation of technology – from paper to microfilm to imaging to document management to enterprise content management.
In order to understand what is coming next for content management, we need a clear understanding of where we’ve been.
As a result, most organizations at scale now have multiple generations of content technologies in place – and all of the multiple repositories that go along with this. Even if the term “ECM” ultimately moves to the background, the need for “ECM” capabilities is not going away — organizations still have a need to automate core back-end, document-intensive processes, and many have yet to do so. In addition, organizations that have already implemented these solutions are not about to cavalierly rip them out. So the challenge for end-user organizations is to understand the new opportunities afforded by looking at content challenges through a new “lens” and build strategies that connect these opportunities to their existing core back-end ECM systems.
Organizations now face these core challenges at the intersection of people, processes, and technology:
- How do we adapt these systems to the coming wave of massive data?
- How do we understand and utilize what is in these systems to solve the next generation of problems?
- How do we strategically migrate from legacy content systems to more modern ones – and still keep the lights on?
- How do we give our employees and associates the tools – and information – they need to delight their customers?
Creating a strategy to federate access to content and information – a content abstraction tier if you will — is central to this journey. Without it, organizations will continue to wander in the wilderness of multiple and inconsistent repositories, frustrated at their ability to optimize the vast quantities of information under their control.