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For Fastest Resolution

  • Product version number
  • Any log files
  • Any error codes or messages written precisely or displayed
  • Any specific steps that immediately preceded the problem
  • The severity code

Severity Meaning

  1. I’m Freaking Out!
  2. Major problem – can’t work at all
  3. This is a problem – I can’t perform some work
  4. Annoying and becoming a problem