Contact Support
Whatever it is, we’ll get it figured out.
For Fastest Resolution
- Product version number
- Any log files
- Any error codes or messages written precisely or displayed
- Any specific steps that immediately preceded the problem
- The severity code
Severity Meaning
- I’m Freaking Out!
- Major problem – can’t work at all
- This is a problem – I can’t perform some work
- Annoying and becoming a problem
