Systemware’s Response to CVE-2021-44832 (Apache Log4j 2)

By |2021-12-29T10:49:06-06:00December 29th, 2021|Content Cloud, Content Services, Customer Support, Cybersecurity, data privacy, Document Management, Enterprise Content Management, Security, Tech Support|

Published on: December 29, 2021 Download this response as a PDF. Summary Systemware continues our analysis of the remote code execution vulnerability (CVE-2021-44832) related to Apache Log4j2 (a logging tool used in many Java-based applications) disclosed on 28 Dec 2021. This [...]

Systemware’s Response to CVE-2021-45105 (Apache Log4j 2)

By |2021-12-20T15:54:47-06:00December 20th, 2021|Content Cloud, Content Services, Customer Support, Cybersecurity, data privacy, Document Management, Enterprise Content Management, Security, Tech Support|

Published on: December 20, 2021 Download this response as a PDF. Summary Systemware continues our analysis of the remote code execution vulnerability (CVE-2021-45105) related to Apache Log4j2 (a logging tool used in many Java-based applications) disclosed on 18 Dec 2021. This vulnerability [...]

Systemware’s Response to CVE-2021-45046, CVE-2021-44228 (Apache Log4j 2)

By |2021-12-15T16:25:59-06:00December 13th, 2021|Content Cloud, Content Services, Customer Support, Cybersecurity, data privacy, Document Management, Enterprise Content Management, Security, Tech Support|

Updated 12/15/2021 - New Vulnerability Found CVE-2021-45046 Download this response as a PDF. Summary Systemware has addressed the remote code execution vulnerability (CVE-2021-45046) related to Apache Log4j2 (a logging tool used in many Java-based applications) disclosed on 14 Dec 2021. This vulnerability affects Apache [...]

6 Reasons Customer Service Should Always be Above and Beyond

By |2021-08-23T10:57:28-05:00August 23rd, 2021|compliance, Content Cloud, Content Services, Customer Experience, Customer Service, Customer Support, CX, ECM, ECS, Enterprise Content Management, Enterprise Integration, InfoGov, Information Governance, Legacy ECM, Public Cloud, SaaS, Tech Support, User Experience, UX|

Providing quality customer service is one of the most important things you can do for the success of your business and is a strong focus at Systemware. Rising above the status quo and providing an exceptional experience will not only help retain your customers [...]

5 Advantages of a Solid QA Strategy in Software Development

By |2021-07-21T22:48:02-05:00July 21st, 2021|Content Cloud, Content Services, Customer Support, CX, ECM, ECS, Enterprise Content Management, Information Governance, QA, QC, Quality Assurance, User Experience, UX|

When developing software, it can be easy to think that your main focus should be on the actual development process itself. After all, if you build it well, everything will turn out smooth in the end, right? To some, Quality Assurance may seem like [...]

5 Essentials for a Modern Content Services Platform: #5 – Exceptional Customer Support

By |2020-12-01T15:08:41-06:00August 24th, 2020|Content Cloud, Content Migration, Content Services, Customer Experience, Customer Service, Customer Support, CX, Data Migration, Document Management, ECM, ECS, Enterprise Content Management, Enterprise Solutions, GDPR, Information Strategy, Intelligent Content Network, Legacy ECM, Records Management, Regulatory Compliance, Tech Support, User Experience, UX|

In KMWorld’s recently released ECM Best Practices report, Systemware’s Director of Solutions Delivery, Sean Furrh, outlined ​5 Essentials for a Modern Content Services Platform​ to manage your organization’s valuable information assets. In our previous blogs from this series, we covered: ​A Robust User Experience​, [...]

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