Does Your ECM Strategy Address the Risk of Legacy Systems?

2022-09-21T18:06:27-05:00By |compliance, Customer Service, Customer Support, Cybersecurity, Data Migration, data privacy, Enterprise Content Management, Enterprise Solutions, Information Governance, Information Strategy, Legacy ECM, modernization, Regulatory Compliance|

Does Your ECM Strategy Address the Risk of Legacy ECM Systems? Despite the availability of new and innovative technologies for Enterprise Content Management (ECM), many businesses still rely on aging legacy ECM systems. Often, these legacy systems, which are based on architectures that are [...]

Systemware’s Response to CVE-2021-44832 (Apache Log4j 2)

2021-12-29T10:49:06-06:00By |Content Cloud, Content Services, Customer Support, Cybersecurity, data privacy, Document Management, Enterprise Content Management, Security, Tech Support|

Published on: December 29, 2021 Download this response as a PDF. Summary Systemware continues our analysis of the remote code execution vulnerability (CVE-2021-44832) related to Apache Log4j2 (a logging tool used in many Java-based applications) disclosed on 28 Dec 2021. This [...]

Systemware’s Response to CVE-2021-45105 (Apache Log4j 2)

2021-12-20T15:54:47-06:00By |Content Cloud, Content Services, Customer Support, Cybersecurity, data privacy, Document Management, Enterprise Content Management, Security, Tech Support|

Published on: December 20, 2021 Download this response as a PDF. Summary Systemware continues our analysis of the remote code execution vulnerability (CVE-2021-45105) related to Apache Log4j2 (a logging tool used in many Java-based applications) disclosed on 18 Dec 2021. This vulnerability [...]

Systemware’s Response to CVE-2021-45046, CVE-2021-44228 (Apache Log4j 2)

2021-12-15T16:25:59-06:00By |Content Cloud, Content Services, Customer Support, Cybersecurity, data privacy, Document Management, Enterprise Content Management, Security, Tech Support|

Updated 12/15/2021 - New Vulnerability Found CVE-2021-45046 Download this response as a PDF. Summary Systemware has addressed the remote code execution vulnerability (CVE-2021-45046) related to Apache Log4j2 (a logging tool used in many Java-based applications) disclosed on 14 Dec 2021. This vulnerability affects Apache [...]

6 Reasons Customer Service Should Always be Above and Beyond

2022-09-19T16:14:44-05:00By |Content Cloud, Content Services, Customer Experience, Customer Service, Customer Support, CX, ECM, ECS, Enterprise Content Management, Enterprise Integration, Legacy ECM, Public Cloud, SaaS, Tech Support, User Experience, UX|

Providing quality customer service is one of the most important things you can do for the success of your business and is a strong focus at Systemware. Rising above the status quo and providing an exceptional experience will not only help retain your customers [...]

5 Advantages of a Solid QA Strategy in Software Development

2021-07-21T22:48:02-05:00By |Content Cloud, Content Services, Customer Support, CX, ECM, ECS, Enterprise Content Management, Information Governance, QA, QC, Quality Assurance, User Experience, UX|

When developing software, it can be easy to think that your main focus should be on the actual development process itself. After all, if you build it well, everything will turn out smooth in the end, right? To some, Quality Assurance may seem like [...]

5 Essentials for a Modern Content Services Platform: #5 – Exceptional Customer Support

2022-09-19T16:16:07-05:00By |Content Cloud, Content Migration, Content Services, Customer Experience, Customer Service, Customer Support, CX, Data Migration, Document Management, ECM, ECS, Enterprise Content Management, Enterprise Solutions, Information Strategy, Intelligent Content Network, Legacy ECM, Records Management, Tech Support, User Experience, UX|

In KMWorld’s recently released ECM Best Practices report, Systemware’s Director of Solutions Delivery, Sean Furrh, outlined ​5 Essentials for a Modern Content Services Platform​ to manage your organization’s valuable information assets. In our previous blogs from this series, we covered: ​A Robust User Experience​, [...]

Go to Top