In KMWorld’s recently released ECM Best Practices report, Systemware’s Director of Solutions Delivery, Sean Furrh, outlined 5 Essentials for a Modern Content Services Platform to manage your organization’s valuable information assets. In this blog, we will take a deeper dive into the first essential – A Robust User Experience. 

User engagement has become an immediate priority for any kind of technology, and providing a great user experience is one of the most important things you can do for your business – in fact, a compelling UX can be the difference between a sale and a loss. 

What Makes for a Great User Experience? 

Today’s modern content services platform must be designed with the user in mind. Mobility and ‘instant access’ capabilities are continuously raising user expectations. Paired with the growing needs of the 24-hour, 7 days a week, increasingly global workforce and need for secure access and speed, designing a comprehensive yet streamlined UX seems like a lofty (or virtually impossible) goal. Users want systems that work the way they do–processes that are simple, systems that are secure, and speed that delivers a seamless experience free from interruptions to their daily lives and flow of business. Systems must be nimble, flexible, secure, and accessible. 

Empowering Users: Automation and the All-in-One Platform

Organizations must empower users and accelerate business processes by offering improved content workflows. Automation and repeatability are replacing outdated ECM systems by streamlining workflows and improving efficiency. Freed from the mundane tasks which slow systems and impede the user experience, organizations are looking to move toward all-in-one platforms designed for usability and personalized choices. Users should be able to quickly find specific information contained within their repositories. Solutions providing open API’s help organizations develop applications with easy integrations and extensions to deliver a tailored, user-centric experience. 

In the end, all of the systems, processes, hardware, and software share one purpose: to better connect people with content. As a Content Services provider, we are in a unique position to take advantage of this and reinvent the way users interact with enterprise information. 

The Systemware Solution: Content Cloud

Systemware Content Cloud is an innovative content services platform that intelligently manages critical business information for many of the world’s largest organizations. Content Cloud enables users to find and extract information anywhere, anytime and from any stored location, connecting legacy and distributed information across your organization, and delivering a personalized user experience from behind a robust and flexible interface. The management of activity for these systems was built around a solid commitment to keeping it simple. Content Cloud deploys seamlessly in external cloud platforms such as AWS, Microsoft Azure, IBM Cloud, Google Cloud, and more – and delivers optimized performance in public, private, or hybrid cloud environments, as well as a fully hosted SaaS offering.  For a free demo, or more information about Content Cloud, contact us to speak with a content services expert at 844.343.0200. Learn more at www.systemware.com. Follow us on Social Media (LinkedIn, Facebook, Instagram, YouTube, and Twitter) to keep up with all the latest news and product offerings.

About Systemware
Systemware has been a pioneer in enterprise content management for nearly 40 years, helping organizations capture content from a variety of business systems, find it wherever it is stored, and deliver it in the context needed for each business line. Our content services platform, Content Cloud, helps organizations modernize their content management, connect with a range of repositories and systems, automate their processes, personalize their experience, and enable their content for business intelligence. Systemware is committed to ensuring organizations meet information governance requirements in a manner that optimizes cost and complexity while providing a tailored experience for users.