Information is the new currency and, like any currency, when too much of it floods the system, it becomes difficult to manage. Information is arriving at breakneck speeds in an ever-changing and growing array of formats. As new privacy regulations ​emerge, with the passage of such legislation as the CCPA, or California Consumer Privacy Act, it is not only the volume of the content that is a concern, but also the velocity and variety. Amidst the chaos and fears of how private information can be accessed, used, and misused; organizations are looking for ways to bring their policies into the modern era with proper management and compliance. But with all the available solutions to choose from, what makes a content services platform stand out above the rest?​

In ​KMWorld’s recently released ​ECM Best Practices Report, our Director of Solutions Delivery, Sean Furrh, outlines “​5 Essentials for a Modern Content Services Platform.”

Modern Information Management

A modern content services platform must be designed with the user in mind. Users need secure access to specific information and they need it delivered fast–anytime, anywhere, on any platform. They want systems that work the way they do–combining simplicity with enough process and regulatory controls necessary to meet governance requirements, but seamless enough not to interrupt their daily lives and business flows. In short, they want tools that make their lives and their jobs easier.

“Solutions with open APIs allow organizations to develop custom applications and service modules to integrate with their existing systems and satisfy their specific needs.”

No two organizations are the same. Modern information management systems must offer flexible options for deployment to meet their customers’ current needs as well as anticipate their future needs. Some organizations require​ on-premise solutions, some look to cloud-based solutions. The most flexible options combine both on-premise and cloud computing and leave the decision up to the customers on how to best leverage their environment for maximum cost savings and efficiency. The myth that the path to data migration is a “long and winding road” is just that–a myth. Such ideas prevent many organizations from ditching their outdated legacy systems and keeps them tied to their old solution providers. Misinformation about what is involved in transforming outdated legacy content management systems to modern ECMs are hindrances to a successful digital transformation.

“An essential feature for a modern content services platform should allow for parallel access to content during the migration process to minimize disruption.”

As information continues to multiply and flow into an organization, so do the legal risks and compliance challenges that come with it. When it comes to the idea of the consequences for noncompliance, organizations are more motivated than ever to migrate over to modern systems. A modern content services platform should provide security features such as data masking and encryption, both during transmission and when stored, to protect sensitive personal information from being accessed or shared by unauthorized users.

“Not all support is the same.”

Last, but certainly not least on the list of essentials, is exceptional customer support. It is imperative to have a business partner who is invested in your business and who thoroughly understands your goals. Your content services platform provider should come alongside you with a shared focus and commitment to your success. Read the full article in our free download of ​ “​5 Essentials for a Modern Content Services Platform.”

Want more? Follow along for the upcoming blog series exploring a more in-depth look at each of these areas.


Systemware has been a pioneer in enterprise content management for nearly 40 years, helping the world’s largest and most highly regulated organizations capture content from a variety of business systems, find it wherever it is stored, and deliver it in the context needed for each business line. Our content services platform, Content Cloud, helps organizations modernize their content management, connect with a range of repositories and systems, automate their processes, personalize their experience, and enable their content for business intelligence. Systemware is committed to ensuring organizations meet information governance requirements in a manner that optimizes cost and complexity while providing a tailored experience for users. Learn more at Follow us on Social Media (LinkedIn, Facebook, Instagram, YouTube, and Twitter) to keep up with all the latest news and product offerings.

content services