Document Management

Your Intelligent Online Filing Cabinet

In today's competitive and changing market, agents, customer service representatives and payers alike need to address customer inquiries more quickly and accurately. Systemware provides insurance companies a comprehensive enterprise content management suite including document imaging, document lifecycle management and workflow to help improve productivity and improve customer service.

This solution - built upon Systemware's core content repository - allows insurance companies to scan paper documents automate daily tasks, reduce fixed costs and enhance customer relationships. To stay competitive, we recommend:

• Enable centralized, high-volume scanning as well as distributed scanning.
• Add intelligence to scanned documents with granular indexing that allowing for comprehensive document lifecycle-management capabilities.
• Share documents across your enterprise, allowing work to be redistributed dynamically.
• Drive productivity while ensuring tighter security, better business continuity planning and automated destruction of documents.

• Capture, organize, and proactively manage all documents and content across your organization.
• Integrate easily with your existing systems and consolidate legacy content repositories on any platform, allowing you to share information across your organization.
• Standardize and effectively manage your content with Folder Intelligence.
• Access content across your enterprise more efficiently with configurable work queues, role-based security, and exception management

• Adopt a real-time platform for managing documents to meet regulatory and compliance requirements while also integrating with core applications.
• Grant access rights, permissions and functions using role-based security.
• Maintain a detailed, time-stamped log of all users' access and activity within the system.
• Maintain user authentication within our solution or in conjunction with your current network permissions and access infrastructure.