Customer Correspondence

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Addressing customers' needs and questions just got easier. With Systemware's Customer Correspondence Solution, you can manage and view all customer documents - declaration packets, statements, policy notices, as well as correspondences - in one location. Improved document access and organization will allow you to enhance customer service, reduce costs, improve employee productivity and ensure compliance.

Our Customer Correspondence Solution - built upon Systemware's core content repository - gives you the ability to:

• Capture, manage, store and deliver information that has historically been scattered across your branch locations, filing cabinets, applications and databases.
• Rely on one easy-to-use solution to organize all of your customer information and correspondence, regardless of where the information resides or its original format.

• Allow customer service representatives to view all account information no matter where it resides in the enterprise or what type of format it's in.
• Ensure that every point of service has access to consistent and complete customer information.
• Shorten resolution times to seconds, rather than hours or sometimes, days.
• Reduce printing, handling and postage costs related to traditional correspondence methods.

• Reduce costs by electronically delivering declaration packets, statements, policy notices, as well as correspondences your institution sends to customers.
• Eliminate the print and postage costs associated with monthly statements.