Account Records

You Can Bank On It.

If you want transactions to be more efficient, you have to find a more efficient way to identify customers and address their needs. Systemware effortlessly captures, manages, stores and presents customer documentation — such as driver’s license, signature cards and account opening applications — and presents this vital information in one comprehensive view.

With Systemware, you can quickly and easily access your complete customer relationship from one easy-to-use application:

Key account operating documents such as signature cards, applications and correspondence can be easily found accessed from one easy-to-use interface. Each associate throughout your institution has a consistent picture of all pertinent documents viewable at their security level.

The Systemware solution manages Customer Identification Program (CIP) documents as a critical part of your BSA/AML compliance program. Documents such as government-issued form of identification, certified articles of incorporation, a government-issued business license, a partnership agreement, or trust instruments are captured, secured and retained to validate customer identity. Access to these documents can be provided to any authorized user within your institution.

Customer and account documents are collected once and organized by specific customer, ensuring that every point of service has access to consistent and complete information for that customer. This translates into better customer service since customers are no longer required to wait for document verification, whether they are banking at their home branch or another location across the country.

By centralizing all information necessary to verify a customer’s identity — signature cards, photo identification, and account opening documents — you’ll better be able to guard against loss due to fraudulent transactions and identity theft.

Tracking documents and conditions around an account can be managed through role-based work queues. Accounts with changes requiring attention – such as an expired document, or changes in the status or condition of an account – are presented as a task notification in a work queue for your appropriate staff.